Agenda
Problem Identification - Repair Order Analysis (bring 50 ROs to be analyzed) - Telephone Link to Service Sales (mystery shop calls will be conducted) - Non-Dealer Pricing Strategy
Current Situation Assessment - Departmental Analysis - Profit-centering and Expense Analysis - Service Analysis Using ELR
Personnel Techniques - Proficiency Assessment and Staffing Requirements - Customer Handling and Write-up Procedures - Repair Order and Warranty Management
Production Techniques - Conventional - Work Groups - Teams
Legal Requirements in Service - Lemon Law - Mechanic’s/Garageperson’s Lien - Bailment, OFAC/GLB, and more!
Shop Scheduling and Loading - Appointment and Scheduling Procedures - Hours-available Calculations - Comebacks
Idea Session and SWOT Analysis - Bring an idea pertaining to your department that will contribute to greater profits/savings - In-depth homework assignment using skills acquired throughout the week
Managing by Objective - Leadership Techniques - Practical Job Aids and Tools - Service Manager’s Quick-check |
Additional 2016 Seminars
Advanced Parts Management: February 15 - 19, 2016 Details
Advanced Service Management: April 18 - 22, 2016 Details
Advanced Financial Management: May 17 - 19, 2016 Details
Advanced Parts Management: October 17 - 21, 2016 Details
Advanced Variable Operations Management: October 24 - 28, 2016 Details
Questions? Call: 800.557.6232 Email: academyseminars@nada.org
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