Agenda
Perfecting the Mix - Parts Management Fundamentals – Statement vs. DMS Inventories - Processes to Prevent and Resolve Ordering Issues - Measuring True Turn
Profit-Centering - Sales & Gross Profit per Customer - Department Expense and Gross Profit Analysis - Pricing Strategies and Monthly Metrics
Know the Customer Needs - Service Lane “Bill Payer - Wholesale/Outside Sales - Service Department
Personnel Techniques - Developing a Career Path - Objective-driven Pay Plans - Managing Across Generation Gaps
Deep Dive into DMS - Processes to Streamline Ordering, Receipt, and Reconciliation - Tap the Power of the DMS Inventory “Scorecard” Inventory Control and Daily - Processes to Drive Success
Case Study and SWOT Analysis - Statement and DMS Report Review - Five Major Problems in the Parts Department - DMS Scorecard and Action Plan
Headache Relief – Best Practices - Uninstalled Special Order Parts - Obsolescence - Frozen Capital
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