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NADA Academy Instructors: Date: Mon. 10/23 - Fri. 10/27 Location: NADA Headquarters Fee: $1,995 |
In this week-long seminar, Robert Atwood will help transform your service department into an industry leader. You'll address a host of red-hot service topics. Come prepared to analyze and discuss your dealership’s performance. Class size is limited so APPLY today! |
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Agenda Problem Identification - Repair Order Analysis (bring 50 ROs to be analyzed) - Telephone Link to Service Sales (mystery shop calls will be conducted) - Non-Dealer Pricing Strategy Current Situation Assessment - Departmental Analysis - Profit-centering and Expense Analysis - Service Analysis Using ELR Personnel Techniques - Proficiency Assessment and Staffing Requirements - Customer Handling and Write-up Procedures - Repair Order and Warranty Management Production Techniques - Conventional - Work Groups - Teams Legal Requirements in Service - Lemon Law - Mechanic’s/Garageperson’s Lien - Bailment, OFAC/GLB, and more! Shop Scheduling and Loading - Appointment and Scheduling Procedures - Hours-available Calculations - Comebacks Idea Session and SWOT Analysis - Bring an idea pertaining to your department that will contribute to greater profits/savings - In-depth homework assignment using skills acquired throughout the week Managing by Objective - Leadership Techniques - Practical Job Aids and Tools - Service Manager’s Quick-check |
Additional 2017 Seminars Advanced Parts Management: Advanced Parts Management (ATD):
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