Robert Atwood
ATD Academy Instructor

Guest Instructor:
Mark Martincic

Date: Mon. 12/12 - Fri. 12/16

Location: NADA Headquarters − Tysons, VA

Fee: $1,895

In this week-long seminar, Robert Atwood along with Mark Martincic of KEA Advisors, will help transform your service department into an industry leader. He'll address a host of red-hot service topics. Come prepared to analyze and discuss your dealership’s performance.

Class size is limited so REGISTER today!

Problem Identification
   - Repair Order Analysis (bring 50 ROs to be analyzed)
   - Telephone Link to Service Sales (mystery shop calls will be conducted)
   - Non-Dealer Pricing Strategy

Current Situation Assessment
   - Departmental Analysis
   - Profit-centering and Expense Analysis
   - Service Analysis Using ELR

Personnel Techniques
   - Proficiency Assessment and Staffing Requirements
   - Customer Handling and Write-up Procedures
   - Repair Order and Warranty Management

Production Techniques
   - Conventional
   - Work Groups
   - Teams

Legal Requirements in Service
   - Lemon Law
   - Mechanic’s/Garageperson’s Lien
   - Bailment, OFAC/GLB, and more!

Shop Scheduling and Loading
   - Appointment and Scheduling Procedures
   - Hours-available Calculations
   - Comebacks

Idea Session and SWOT Analysis
   - Bring an idea pertaining to your department that will contribute to greater profits/savings
   - In-depth homework assignment using skills acquired throughout the week

Managing by Objective
   - Leadership Techniques
   - Practical Job Aids and Tools
   - Service Manager’s Quick-check

2017 ATD Academy Class

Six intensive week-long classroom sessions combined with hands-on practical application in each area of the truck dealership. 

The curriculum is customized to serve the needs of commercial truck dealerships.

Class starts March 6, 2017



Call: 800.557.6232


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