Agenda
Problem Identification - Repair Order Analysis (bring 50 ROs to be analyzed) - Telephone Link to Service Sales (mystery shop calls will be conducted) - Non-Dealer Pricing Strategy
Current Situation Assessment - Departmental Analysis - Profit-centering and Expense Analysis - Service Analysis Using ELR
Personnel Techniques - Proficiency Assessment and Staffing Requirements - Customer Handling and Write-up Procedures - Repair Order and Warranty Management
Production Techniques - Conventional - Work Groups - Teams
Legal Requirements in Service - Lemon Law - Mechanic’s/Garageperson’s Lien - Bailment, OFAC/GLB, and more!
Shop Scheduling and Loading - Appointment and Scheduling Procedures - Hours-available Calculations - Comebacks
Idea Session and SWOT Analysis - Bring an idea pertaining to your department that will contribute to greater profits/savings - In-depth homework assignment using skills acquired throughout the week
Managing by Objective - Leadership Techniques - Practical Job Aids and Tools - Service Manager’s Quick-check | 2017 ATD Academy Class Six intensive week-long classroom sessions combined with hands-on practical application in each area of the truck dealership. The curriculum is customized to serve the needs of commercial truck dealerships. Class starts March 6, 2017 APPLY HERE
Questions? Call: 800.557.6232 Email: academyseminars@nada.org |