Agenda
Problem Identification
- Repair Order Analysis (bring 50 ROs to be analyzed)
- Telephone Link to Service Sales (mystery shop calls will be conducted)
- Non-Dealer Pricing Strategy
Current Situation Assessment
- Departmental Analysis
- Profit-centering and Expense Analysis
- Service Analysis Using ELR
Personnel Techniques
- Proficiency Assessment and Staffing Requirements
- Customer Handling and Write-up Procedures
- Repair Order and Warranty Management
Production Techniques
- Conventional
- Work Groups
- Teams
Legal Requirements in Service
- Lemon Law
- Mechanic’s/Garageperson’s Lien
- Bailment, OFAC/GLB, and more!
Shop Scheduling and Loading
- Appointment and Scheduling Procedures
- Hours-available Calculations
- Comebacks
Idea Session and SWOT Analysis
- Bring an idea pertaining to your deptartment that will contribute to greater profits/savings
- In-depth homework assignment using skills acquired throughout the week
Managing by Objective
- Leadership Techniques
- Practical Job Aids and Tools
- Service Manager’s Quick-check |
Additional 2016 Seminars
Advanced Service Management:
August 22 - 26, 2016
Details
Advanced Financial Management:
May 17 - 19, 2016
Details
Advanced Parts Management:
October 17 - 21, 2016
Details
Advanced Variable Operations Management:
October 24 -28, 2016
Details
Questions?
Call: 800.557.6232
Email: academyseminars@nada.org
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