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Agenda
Perfecting the Mix
- Parts Management Fundamentals – Statement vs. DMS Inventories
- Processes to Prevent and Resolve Ordering Issues
- Measuring True Turn
Profit-Centering
- Sales & Gross Profit per Customer
- Department Expense and Gross Profit Analysis
- Pricing Strategies and Monthly Metrics
Know the Customer Needs
- Service Lane “Bill Payer
- Wholesale/Outside Sales
- Service Department
Personnel Techniques
- Developing a Career Path
- Objective-driven Pay Plans
- Managing Across Generation Gaps
Deep Dive into DMS
- Processes to Streamline Ordering, Receipt, and Reconciliation
- Tap the Power of the DMS Inventory “Scorecard” Inventory Control and Daily
- Processes to Drive Success
Case Study and SWOT Analysis
- Statement and DMS Report Review
- Five Major Problems in the Parts Department
- DMS Scorecard and Action Plan
Headache Relief – Best Practices
- Uninstalled Special Order Parts
- Obsolescence
- Frozen Capital
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