Date: Mon. 11/10 - Fri. 11/14

Location: NADA Headquarters − McLean, VA

Fee: $1,895

Call: 703.821.7216

In this week-long seminar Robert Atwood and Mark Martincic will help transform your service department into an industry leader. You'll address a host of red-hot topics specific to medium- and heavy-duty truck service departments. Come prepared to analyze and discuss your dealership’s performance.

Class size is limited so REGISTER TODAY!


Problem Identification
   - Repair Order Analysis
   - Telephone Link to Service Sales (mystery shop calls will be conducted)
   - Non-Dealer Pricing Strategy 
   - Repair Order Closing

Current Situation Assessment
   - Departmental Analysis
   - Profit-centering and Expense Analysis
   - Service Analysis Using ELR
- Market-based Pricing

Personnel Techniques
   - Proficiency Assessment and Staffing Requirements
   - Customer Handling and Write-up Procedures
   - Repair Order and Warranty Management

Production Techniques
   - Conventional
   - Work Groups
   - Teams

Legal Requirements in Service
   - Lemon Law
   - Mechanic's/Garageperson’s Lien
   - Bailment, OFAC/GLB, and more!

Shop Scheduling and Loading
   - Appointment and Scheduling Procedures
   - Hours-available Calculations
   - Comebacks
- Process Mapping and Waste Identification

Idea Session and SWOT Analysis
   - Bring an idea pertaining to your dept. that will contribute to greater profits/savings
   - In-depth homework assignment using skills acquired throughout the week

Managing by Objective
   - Leadership Techniques
   - Practical Job Aids and Tools
   - Service Manager’s Quick-check

Robert Atwood
NADA-ATD Academy Instructor

Mark Martincic
NADA-ATD Academy Guest Instructor

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