Robert Atwood
NADA Academy Instructor

Date: Mon. 9/23 - Fri. 9/27

Location: NADA Headquarters − McLean, VA

Fee: $1,895
In this weeklong seminar Robert Atwood will help transform your service department into an industry leader. You'll address a host of red-hot service topics. Come prepared to analyze and discuss your dealership’s performance.

Class size is limited so REGISTER TODAY!

Agenda

Problem Identification
   - Repair Order Analysis (Bring 30 ROs to be analyzed.)

   - Telephone Link to Service Sales (mystery shop calls will be conducted)
   - Non-Dealer Pricing Strategy

Current Situation Assessment
   - Departmental Analysis

   - Profit-centering and Expense Analysis
   - Service Analysis Using ELR

Personnel Techniques
   - Proficiency Assessment and Staffing Requirements

   - Customer Handling and Write-up Procedures
   - Repair Order and Warranty Management

Production Techniques
   - Conventional

   - Work Groups
   - Teams

Legal Requirements in Service
   - Lemon Law

   - Mechanic’s/Garageperson’s Lien
   - Bailment, OFAC/GLB, and more!

Shop Scheduling and Loading
   - Appointment and Scheduling Procedures

   - Hours-available Calculations
   - Comebacks

Idea Session and SWOT Analysis
   - Bring an idea pertaining to your dept. that will contribute to greater profits/savings

   - In-depth homework assignment using skills acquired throughout the week

Managing by Objective
   - Leadership Techniques

   - Practical Job Aids and Tools
   - Service Manager’s Quick-check
Questions?

Call: 703.821.7216

Email:
academy@nada.org


Online:
NADA Academy